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Why can I not update to Android Oreo?

One time poster
Message 1 of 2
Message 1 of 2

Why can I not update to Android Oreo?

Why my Sony XZs is still in 

Android Nougat?

Why there is no update? 

My phone has no root. 

But I haven't received oreo updates notification. 

What I need to do to get oreo update? Please... 


Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Why can I not update to Android Oreo?

Hi @Khamhlaing, that sounds strange.

Could you please get back to me in a private message with your IMEI number so I can take a closer look at this?

To send me a private message, tap the link below and tap "Send a message" in the top right. 

You can find the IMEI number if open up the phone application and type in *#06#

Thank you.

Official Sony Xperia Support Staff

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