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Tips & Tricks

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UEUpdateFailed UE_2005 on my Xperia XZ

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Message 1 of 8
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Message 1 of 8

UEUpdateFailed UE_2005 on my Xperia XZ

I tried to repair my smartphone with PC Companion and the update failed like expected. Happens nearly every time with sony smartphone. Now i'm not able to start my device and can't attempt an other repair cuz it's saying that the device is locked. But i cannot unlock it, cuz it won't start. Can i throw the smartphone in the trash? Or is there any way to fix it?xperia xz.PNGGreat how adding pictures works here! *facepalm*

7 REPLIES 7
Emperor
Message 2 of 8
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Message 2 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

@OzzTheBozz 

 

I'm sorry to hear that, does the phone charge at all? if it does then let it charge for 1-2 hours, make sure to use a wall charger not a computer > then do not try to turn it on, open Xperia Companion > follow the repair steps and see if that does it 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Regular
Message 3 of 8
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Message 3 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

The phone was/is fully charged. But i have no access to the phone, it's saying "Its' locked!" I needed to click on "allow data transfer" on my phone to connect it with companion. But now i'm not able to do that, because it's not starting due to the failed repair.

Emperor
Message 4 of 8
794 Views
Message 4 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

@OzzTheBozz 

 

if you repaired the phone with Xperia Companion, all your data its gone, if you only updated through Xperia Companion the data should be there, BUT, since it wasn't installed properly you will have to repeat the update/repair process, just keep the phone off and follow the steps 

 

Does the notification LED turn on (Green) whenever it's connected to 1 a wall charger 2 a computer?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 5 of 8
790 Views
Message 5 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

The notification led is green.

Emperor
Message 6 of 8
788 Views
Message 6 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

@OzzTheBozz 

 

ok, just run XC > follow the steps to repair the phone > Do NOT connect the phone until you are prompted to do so 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 7 of 8
776 Views
Message 7 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

Worked finally after 4 failed repair attempts. Connecting the phone after i was prompted to do so was the right hint.

Emperor
Message 8 of 8
770 Views
Message 8 of 8

Re: UEUpdateFailed UE_2005 on my Xperia XZ

@OzzTheBozz 

 

glad to hear that it's working now Slightly smiling Face 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)