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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Sim card is not detected when memory card is inserted

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Learner
Message 1 of 3
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Message 1 of 3

Sim card is not detected when memory card is inserted

Hi, My xperia xz will not detect a sim card when using a micro sd card. But it will detect the micro sd card, when both sim and sd card is inserted.  When I take the sd card out of the phone, and just put the sim in the phone  will detect the sim card fine. 

 

I have tried different sim cards and different micro sd cards and it still gives the same problem. Any suggestions?  Or should I send the phone back? 

2 REPLIES 2
Emperor
Message 2 of 3
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Message 2 of 3

Re: Sim card is not detected when memory card is inserted

@K755

 

could you test different cards and also in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 3
1,264 Views
Message 3 of 3

Re: Sim card is not detected when memory card is inserted

Hi, 

Thank for your reply. But the issue is still there when I boot it into safe mode