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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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SD Card Causing XZs to continuously restart?

Message 1 of 3
Message 1 of 3

SD Card Causing XZs to continuously restart?

Today I noticed that my phone kept restarting. I took out the SD card and everything is working fine. Has anyone else had this issues on thier Xperia XZs Dual? I have a SanDisk 128gb micro sd card...that is new. 

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: SD Card Causing XZs to continuously restart?

Hi @ScottyG,


Welcome to the community,


Sorry to hear about this issue Slightly frowning Face


This sounds as though the SD card may have some bad data loaded onto it, the best action to take would be to backup the SD card and then format it with a PC/Mac computer.


Once done you should be able to put the SD card back in and have no issues with restarting, as long as the card is not faulty.


Let me know how you get on.

Official Sony Xperia Support Staff

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Message 3 of 3
Message 3 of 3

Re: SD Card Causing XZs to continuously restart?

Hey thanks for your reply! I ended up trying some other troubleshooting methods and put the SD card into my old phone (Xperia X Performance), it worked fine. I had some old SD cards laying around that I put into my XZs and didn't have any issues there, I would use those cards but they are old and only about 8gb. So not sure what to make of this fluke! I guess I should ask if SD card type has anything to do with it? Does one brand work better with the Xperia phones?