Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-04-19 08:10 PM
I have the same problem.
Tried 3 different earphones and none work after the update.
Customer service recommended using the companion to "repair" the software. It didn't work (tried it 3 times) and messed the phone up even further, just spent half a day reinstalling stuff and getting my email to work!!!!!
I'm not impressed, even more so when the customer service can't help me to install a simple pop mail. Only answer I got was "hmmm, I don't know what to do either". I was able to send the phone to Sony but it will take 2 weeks to repair and they have no temp replacement for me??
Got the phone working the way it used to, on my own eventually but still after a half day work. The headphone jack still doesn't work but Sony doesn't seem to have a solution for me.
Help line, yeah right!!!!
2017-04-20 04:34 PM
Thanks to all of you who provided information about the headsets you've tried to use. This is being looked into and as soon as I have any new information I will let you know here in this topic. I'm very sorry for any inconvenience this causes.
2017-04-28 03:33 PM
Thanks once again to all of you for providing information about your headsets! This is still being looked into and I'd appreciate if I could get some additional information.
@EAR212 It seems there are two different versions of the Senheiser Momentum. Do you have the version for iOS version (Momentum I) or Android version (Momentum G)?
2017-04-29 08:56 AM
No sound comes through the earphones at all. The phones speaker just keeps playing.
This happens everytime.
Headphones were fine untill I installed the new os update from Android
2017-05-12 09:31 PM
My Bowers & Wilkins C5, and my Bose Sports headphones won't work (made for Iphone). All headphones with the third isolating band for controls won't work with the ZXs. When connected you get 2 seconds of music, then it is cut off when it dectects the non-conformity. Nothing comes out of the speakers. All headphones with 2 isolating bands on the plug work. I can get around the problem with it by using a headphone extension cord where the plug has only two isolating bands. But it still unacceptable from Sonys point. I'm afraid I've lost confidence in Sony as I have problems with my camera as well (not new).
The problem started the very first time I used the phone. However before that Sony had updated the software automatically, so what the actual cause is I do not know.
2017-05-15 10:27 AM
@Rogormortis Thank you for sharing this information! I'm forwarding all information that I'm receiving internally and as soon as I have something new to share I will post here.