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Phone not detecting wired headsets

Message 1 of 18
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Message 1 of 18

Phone not detecting wired headsets

Just wanted to make people aware of the problem with the phone not detecting headsets that are not Sony made (Happy plugs etc...) is here too. I've confirmed it on my Xperia Z5 Compact, my Z2 Tablet and unfortunately on my newly bought Xperia XZs too. It started with the latest update on both the Z5 Compact and Z2 Tablet so definitely a software issue or maybe by design from Sony... Would have been nice to have a headset included with the phone if it's by design though...

 

Edit//
Grammar errors.

17 REPLIES 17
Rookie
Message 2 of 18
2,566 Views
Message 2 of 18

Re: Phone not detecting wired headsets

I experienced the same issue to. It did not happen in XZ before.

This need to be fix as it's a shame for a flagship not to detect other popular non-Sony headsets.

Sony Xperia Support
Message 3 of 18
2,531 Views
Message 3 of 18

Re: Phone not detecting wired headsets

Hi @Fotbollsgräs and @Huy4,

 

I'm sorry to hear this. Could you please let me know what kind of headsets (brand + model) you've tried to use?

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Message 4 of 18
2,525 Views
Message 4 of 18

Re: Phone not detecting wired headsets

Hi Christofer,

 

thanks for the reply. Happy plugs In-Ear model (confirmed working on other devices) and a pair of no name brand. Problem lies only with wired** headsets. Bluetooth headsets, regular headphones, all Sony headsets (wired and BT) I've tried and one I got when I bought an HTC One A9 works.

 

Edit//
** Added wired

Visitor
Message 5 of 18
2,508 Views
Message 5 of 18

Re: Phone not detecting wired headsets

I too couldn't use my wired headphones from Bose - got cut off after 3 seconds. Neither my B&W phones worked but my old Apple inferior phones did. Then I noticed that the plug is important. Headphones with 3 isolating areas won't work, while those with only 2 isolating areads will. Whatever , Sony have made the mistake of not informing that only certain headphones will work and therefore are not conforming with consumer legisslation here in Denmark/EU. I'm thinking of trying to return the phone as I'm better off with my old phone.

Visitor
Message 6 of 18
2,462 Views
Message 6 of 18

Re: Phone not detecting wired headsets

I got my XZs just 2 days and indeed my good JBL headset doesn't work with this phone, the headset witch was in the package (sony) does work... It's a shame and they should do something about it. Until then I will inform everyone that this is a problem. 

Visitor
Message 7 of 18
2,459 Views
Message 7 of 18

Re: Phone not detecting wired headsets

Is it solvable with software? 

Sony Xperia Support
Message 8 of 18
2,412 Views
Message 8 of 18

Re: Phone not detecting wired headsets

@Fotbollsgräs Thank you for the information, I will forward this internally.

 

@Rogormortis and @PaddyS4r, if you could let me know the model numbers of the headsets you've tried using that would be very helpful. Thanks!

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 9 of 18
2,400 Views
Message 9 of 18

Re: Phone not detecting wired headsets

JBL Synchros Reflect I Sport - In-ear headphones - Red. 

Regular
Message 10 of 18
2,384 Views
Message 10 of 18

Re: Phone not detecting wired headsets

I´m chiming in here, as I have the same problem.

Bowers & Wilkins C5 series2 does not work, no matter what.