account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Network not available seems battery lower than 50%

Regular
Message 1 of 4
1,440 Views
Message 1 of 4

Network not available seems battery lower than 50%

Following problems unexpectely occured every day from 3rd March.

1. Can not receive nor make phone call.

2. Show 3G symbol instead of 4G and internet is not stable

3. Show "No network available"

 

So far I can not find the pattern for problem reproduction.

But, I found that above problems easily happend afternoon,

especially battery lower than 50%

 

Xperia XZs 

System version: 41.3.A.2.220

#Xperia XZs

3 REPLIES 3
Learner
Message 2 of 4
1,418 Views
Message 2 of 4

Re: Network not available seems battery lower than 50%

I have same problem from last week.

I did hard reset and also did *#*#4636#*#* network settings but no solution. 

Sim changed but same problem, all SIMs works well in other mobiles.

I contacted 3 Sony service centres, but they told they only handles software problems ( Which I already did hard reset by PC companion with Volume Down Key press) not hardware, so they don't inspect. 

My mobile is 15 months old so out of warranty. No service centre do hardware repair, they told me swap your mobile with Xperia xz1 by paying Rs 14000. 

Very bad service if company don't repair there products who will did ?

 

Regular
Message 3 of 4
1,381 Views
Message 3 of 4

Re: Network not available seems battery lower than 50%

Hi Kulveer,

 

Thank you very much for your comments.

 

Your experience is totally same with mine.

I tested SIM card using other mobile and reset to factory initial status.

Also sent to service center, but got same feedback like you.

Staff of service center told me that my main board is damaged and out of warranty.

I could choose to replace new main board or upgrade to other new model.

No matter which one I choose, I have to pay high amount almost buying new one.

Highlighted
Learner
Message 4 of 4
1,348 Views
Message 4 of 4

Re: Network not available seems battery lower than 50%

Did they open your mobile, tested it and then told pcb board problem?