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2017-11-26 02:27 AM
The first things you should do is:
1. Try your earphones/headphones/headset with another mobile device and see if they work.
2. Try a different set of earphones/headphones/headsets with your smartphone (preferably more than one) and see if they work.
I would also recommend that you try Safe Mode, and see if your earphones/headphones/headset works.
Please post back here and let us know how you went.
2017-12-02 10:54 PM
The same thing here. I e-mailed the support a couple of months ago with this issue and got these questions.
This did not help at all. They sent me another headset which did not work either.
I then got the suggestion to download the app Soundabout (an app from a third party so that your phone could work like it is supposed to from the start?! Really?!). This acctually worked.
Soundabout crashes all the time with the new Android softwareupgrade.
So now I have the same issue again.
The headphone/headset jack does not work! And months have gone and wherever I look for help I read about more people with the same problems and issues.
So what are we supposed to do now??