account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

How to reset XZs to factory setting

Rookie
Message 1 of 4
2,110 Views
Message 1 of 4

How to reset XZs to factory setting

I forgot my graphic password and did not active the "my Xperia" service on my XZs, I had followed the step "To repair the device software using Xperia™ Companion" on the official website http://support.sonymobile.com/global-en/xperiaxzs/faq/, but it failed during the initialization or repairing stage, how can I solve this?

 

Thank you for your time.

3 REPLIES 3
Moderator
Message 2 of 4
2,106 Views
Message 2 of 4

Re: How to reset XZs to factory setting

@Alan1116 Have you checked our software repair using Xperia Companion guide?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Sony Xperia Support
Message 3 of 4
2,060 Views
Message 3 of 4

Re: How to reset XZs to factory setting

Hi @Alan1116, sorry to hear this.

 

Did you receive an error message of some kind when you tried to perform the software repair? It's possible that it was something temporary so if you haven't tried to perform the repair again I recommend that you do so.

 

Let us me know if anything feels uncertain. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 4 of 4
2,035 Views
Message 4 of 4

Re: How to reset XZs to factory setting

Hi Alexdon,

 

Thanks for your suggestion, however I had followed this guide but same message still appeared.

I then called the local support and he told me there might be some compatibility issues between my OS and Sony Companion, so I followed his suggestion to install the software on another PC then tried again, and the reset processs was completed successfully after that.