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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Fingerprint sensor not working

Learner
Message 1 of 5
2,093 Views
Message 1 of 5

Fingerprint sensor not working

Screenshot_20190206-232920.png

 

Screenshot_20190206-232233.png

My fingerprint sensor aren't working..

I did restart my phone, clean the sensor, clear my internal storage, delete all the registered fingers, yet non of them help..

The moment I tried to register my finger, one of those two notifications(refer photo) popped out..

There's time when it says something about fingerprint hardware problem..

Anyone know how to solve this..

This occur after I updated my software to 41.3.A.2.192

I noticed that the Xperia Tests no longer includes the fingerprint sensor in its test list..

Is this fingerprint problem an intentional or what?

4 REPLIES 4
One time poster
Message 2 of 5
1,751 Views
Message 2 of 5

Re: Fingerprint sensor not working

I have this problem too, but Sony cant help with this problem...

Learner
Message 3 of 5
1,740 Views
Message 3 of 5

Re: Fingerprint sensor not working

Apparently U.S government doesn't allow Sony to sells phones equipped with fingerprint sensor, security concerns or whatever reason.. so instead of remove the sensor from the phone, Sony decided to disable the function in latest software updates..

The thing is, I'm not even in USA!

I paid for this function and suddenly you decided to take it away without any consensus

 

Highlighted
Emperor
Message 4 of 5
1,737 Views
Message 4 of 5

Re: Fingerprint sensor not working

@Aziz_ 

 

you might not be in the USA but did you bought the phone in the US? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 5 of 5
1,728 Views
Message 5 of 5

Re: Fingerprint sensor not working

@uliwooly 

I bought it at a Sony retail store in Malaysia. Never been to US btw..

Maybe they imported the phone from US, who knows..

Maybem of products shared the same batch number as mine are exported to US and some to other countries, so when they tried to solve the issue, they send the software update to the batch affected.

Also, it could be that the software update is the same for all, they just disable the function in the latest update..

From the IMEI number, it's manufactured in Germany. So from here, how can you help to solve the issue?

 

“argy bargy just isn't worth the hassle, to be honest..” Google Assistant (2016-Present)