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2019-05-23 09:57 AM
Hi @easy_6211, I am sorry to hear about this.
Have you tried clearing data alltogether for the camera app? This will reset all settings for the application which might do the trick. In order to do this, Find and tap Settings > Apps & notifications > App-info > Camera > Storage > Clear data > Restart the phone.
Another thing that you can try is to reboot your phone in safe mode in order to see if the camera behaves the same there. All apps downloaded from Play Store is temporarily disabled while in safe mode and by doing this you can see whether this is caused by a downloaded app. For more information on safe mode and how to use it, click here.
If the same behavior from the camera app persists in safe mode, I would recommend that you try to to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first.
If none of these measures manages to improve the functionality of the camera app, I suggest that you get in contact with your local support team. They can help you to have your phone sent to an authorized service center to be examined and repaired as you mentioned. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.
Try these measures and let me know how it goes!
2019-05-30 03:12 PM
Problem still persist and already do step as per suggestion below:-
Step 1 - > still no ok
In order to do this, Find and tap Settings > Apps & notifications > App-info > Camera > Storage > Clear data > Restart the phone
Step 2 - > still no ok
All apps downloaded from Play Store is temporarily disabled while in safe mode and by doing this you can see whether this is caused by a downloaded app
Step 3 - > still not ok
Step 4 - > still no ok
Still no contact to local team. Actually this phone don't have any warrantty. Over than 1 year. How much cost for repair at services center?
2019-05-31 11:03 AM
Hi again @easy_6211, and thank you for your reply!
If none of the measures i mentioned in my previous post manages to make the camera work as intended again, the only thing i can advise you to do is to have your phone sent to an authorized service center to be examined and hopefully repaired, as i mentioned in my previous post.
And as the service costs, warranty laws and service routines varies depending on which market you are located in, I would suggest that you get in contact with your local support team for more information regarding questions about the service.
If you have any further questions, feel free to get back to me!