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Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Back / Home / Clear buttons not working.

Sony Xperia Support
Message 11 of 15
345 Views
Message 11 of 15

Re: Back / Home / Clear buttons not working.

Hi again!

Thanks for all the great info.

In this case your device needs to be examined at an authorized service centre since this is hardware related. I'm sorry that it took some time to figure this out, but I didn't want you to send your phone to service before we have tried all possible troubleshooting steps.

Your Local support team will assist you further with this.

Feel free to keep me posted on how it works after it has been returned from the service centre.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 12 of 15
343 Views
Message 12 of 15

Re: Back / Home / Clear buttons not working.

If it is hardware related it's bizarre indeed, because the buttons work fine rotated in landscape mode - and they are in the same position! Luckily, my phone is still under warranty with my provider so if they can't fix it I'll get a new one. I'll let you know how it goes, cheers. 

Sony Xperia Support
Message 13 of 15
320 Views
Message 13 of 15

Re: Back / Home / Clear buttons not working.

Hi again!

I'm sorry for the late reply, I have been on a short vacation!

It does indeed sound very strange and I'm afraid that there is no more troubleshooting that I can assist you with apart from having it looked at an authorized service centre.

Feel free to keep me posted on how it went!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 14 of 15
286 Views
Message 14 of 15

Re: Back / Home / Clear buttons not working.

Update: The service engineers​ could find nothing wrong with the hardware and supplied me with a brand new phone as it is only 4 months old and well within warranty, so still a mystery I'm afraid...

Sony Xperia Support
Message 15 of 15
259 Views
Message 15 of 15

Re: Back / Home / Clear buttons not working.

Thanks a lot for the update!

I'm glad to hear that everything worked out for you and that the phone was replaced with a new one and I hope that you won't have to experience this behaviour again.

Have a great day and let me know if there is anything else!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.