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Audio Issues-No Audio on call, media, loudspeaker, Audio jack not detected

SOLVED
Learner
Message 1 of 4
2,697 Views
Message 1 of 4

Audio Issues-No Audio on call, media, loudspeaker, Audio jack not detected

My XZs is having serious audio issues. All of a sudden there is no audio whatsoever. In call audio, ring tones, notifications tones, media audio nothing works. 3.5mm Audio output does not detect my earphones. I wrote to SONY support and their solution is useless. Took it to the service center they did a software installation God knows what but no fix. I still face the same issue. There was no physical damage or water ingress but the issue came all of a sudden three months post any update. Please help. 

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Sony Xperia Support
Message 2 of 4
3,170 Views
Message 2 of 4

Re: Audio Issues-No Audio on call, media, loudspeaker, Audio jack not detected

Hi @Ramprasad,

 

If the issue is indeed software related, the software repair using Xperia Companion will resolve it. After you complete the software repair, please test it before you install any apps or backups as the issue may be present there.

 

If the software repair does not resolve the issue then it will have to be a hardware fault, in which case you will need to contact your Local support team to arrange a repair assessment.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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3 REPLIES 3
Highlighted
Sony Xperia Support
Message 2 of 4
3,171 Views
Message 2 of 4

Re: Audio Issues-No Audio on call, media, loudspeaker, Audio jack not detected

Hi @Ramprasad,

 

If the issue is indeed software related, the software repair using Xperia Companion will resolve it. After you complete the software repair, please test it before you install any apps or backups as the issue may be present there.

 

If the software repair does not resolve the issue then it will have to be a hardware fault, in which case you will need to contact your Local support team to arrange a repair assessment.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Apprentice
Message 3 of 4
2,575 Views
Message 3 of 4

Re: Audio Issues-No Audio on call, media, loudspeaker, Audio jack not detected

I have the same problem......It just happened three days ago. So annoying

Learner
Message 4 of 4
2,569 Views
Message 4 of 4

Re: Audio Issues-No Audio on call, media, loudspeaker, Audio jack not detected

Yeah .. I got the handset replaced at the service centre