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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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xz3 camera and flahlight become unavailable after over heated

Learner
Message 1 of 12
947 Views
Message 1 of 12

xz3 camera and flahlight become unavailable after over heated

Sometimes when i open camera, it says 'error,unknown error' and flashlight is unavailable.

Then i find it happens when the  phone is over heating. But I didn't use camera at those time.

To get it back to normal, I have to restart the phone after it cools down.

So is camera and flashlight affected by the temperature even if i don't use them?

11 REPLIES 11
One time poster
Message 2 of 12
840 Views
Message 2 of 12

Re: xz3 camera and flahlight become unavailable after over heated

I have the same problem, when I open the camera it tells me an unknown error, the Led light does not work ....

Any solution ?

 

Tengo el mismo problema, cuando abro la cámara me dice error desconocido, no funciona la luz Led .... 

Alguna solución ? 

@Rubenss 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Emperor
Message 3 of 12
835 Views
Message 3 of 12

Re: xz3 camera and flahlight become unavailable after over heated

@MervynYelt  @Rubenss 

 

The phone can't overheat, if it gets too hot, it will stop some apps/functions to help cool down the device and prevent any physical damage, if it gets too hot, it will shut down

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 4 of 12
736 Views
Message 4 of 12

Re: xz3 camera and flahlight become unavailable after over heated

Same story. Any ideas how to solve ?

Emperor
Message 5 of 12
728 Views
Message 5 of 12

Re: xz3 camera and flahlight become unavailable after over heated

@MaksimS 

 

Does this only happen when your device gets too hot? if so, then there's nothing you can do about it

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 6 of 12
500 Views
Message 6 of 12

Re: xz3 camera and flahlight become unavailable after over heated

It's been more than one week since last time when my camera and flashlight become unavailble, I have no idea when it will be back to normal.

Apprentice
Message 7 of 12
490 Views
Message 7 of 12

Re: xz3 camera and flahlight become unavailable after over heated

It happens even when phone cold as piece of ice. After hard reset problem not solved. From now on camera is not working at all. 

Highlighted
Message 8 of 12
474 Views
Message 8 of 12

Re: xz3 camera and flahlight become unavailable after over heated

@MaksimS 

I suggest you run a system repair with the Xperia PC Companion to rule out any software issue.

If this doesn't help it's time to contact your local support to get a repair.

Apprentice
Message 9 of 12
464 Views
Message 9 of 12

Re: xz3 camera and flahlight become unavailable after over heated

Done. But still unknown error with camera. 

Pioneer
Message 10 of 12
453 Views
Message 10 of 12

Re: xz3 camera and flahlight become unavailable after over heated

Just to check:

The battery was charged, you did the software repair, no errors and after that your camera still gives this 'unknown error'.

Question: did you restore the backup?

Fact of the matter is that sometimes 3rd party apps can cause trouble.

If you did restore the backup then I suggest to redo the software repair with Xperia Companion only this time don't restore the backup.

Just install the most needed apps and just mainstream apps from which you can expect that those behave nice.

 

If you already did so and still have these problems then your device is due for repair.

In that case open the Support app on your device and let that guide you to official Sony repair in your country.

 

 

 


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