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Xz3. Screen off. Freezed after lock. Help me

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Learner
Message 1 of 12
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Message 1 of 12

Xz3. Screen off. Freezed after lock. Help me

 sometimes when i lock the phone and i try to unlock it seems to be freezed: the screen doesn't turn on when i press buttons and this situation last for about  10 seconds. Anyone else with my problem? I dont know what can be the reason. My xz3 is new and it works really good and fast despite this little problem. Hope someone can help me. Thank. Filippo

1 ACCEPTED SOLUTION

Accepted Solutions
Message 10 of 12
2,422 Views
Message 10 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I understand, this sounds like either the phone is doing something in the background which occupies the CPU and makes waking up slow and sluggish or there is problem with waking up the CPU from hibernation.

As I said, I didn't encounter this issue not even once during my 7 weeks with the XZ3.

If it's happen only sometimes it shouldn't be a hardware failure either.

 

My suggestion would be to wait for the latest Firmware to hit 52.0.A.3.84 and see if the issue is gone.
If not then a software repair and only installing the most important apps may help. I still think that an app may be the cause for this.

11 REPLIES 11
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Inhabitant
Message 2 of 12
2,620 Views
Message 2 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I've the same issue. Not sure what causes it. 

Message 3 of 12
2,604 Views
Message 3 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I just got mine 2 weeks ago and experienced this a couple times the first few days. It eventually came back to life but very frustrating. I feel the touch screen is not as responsive as I was used to with my iPhones. It's like it just momentarily freezes while it's thinking. Not what you'd expect from a brand new phone! 

Learner
Message 4 of 12
2,587 Views
Message 4 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

This happened 3/4 times since i use it. I hope it's only a bug or a software problem that can be fixed with some updates. If it's an hardware problem....... As you said it's not what you expect from a brand new phone! 

Visitor
Message 5 of 12
2,533 Views
Message 5 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I had the same experience twice, once with xperia xz3 and once with xz premium, just hours after Android 9 update. Never experienced that with Android 8 on the xz premium, which makes me believe that it is a android 9 issue. 

Moderator
Message 6 of 12
2,501 Views
Message 6 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I noticed this when I first started using XZ3, but I haven't (fingers crossed) seen it since the last update.

What build numbers are you on?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
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Message 7 of 12
2,497 Views
Message 7 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

Fortunately, I've never had this issue since I bought the XZ3 six weeks ago.

Could it be related to an incompatible app with Android 9? Last time I've encountered crashes and problems with Android was the update to Android 8 where my RSS Reader causes freezes and whatnot.

Learner
Message 8 of 12
2,458 Views
Message 8 of 12

Re: Xz3. Screen off. Freezed after lock. Help me


@viridis wrote:

I noticed this when I first started using XZ3, but I haven't (fingers crossed) seen it since the last update.

What build numbers are you on?


52.0.A.1.220

Do you think is something that can be fixed with some updates? Yesterday it happened again.

Learner
Message 9 of 12
2,452 Views
Message 9 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I don't think it is something related to crashes...  when the phone is in standby it requires more time to unlock and it does no response for about 10 seconds..  Like it is sleeping


@skycamefalling wrote:

Fortunately, I've never had this issue since I bought the XZ3 six weeks ago.

Could it be related to an incompatible app with Android 9? Last time I've encountered crashes and problems with Android was the update to Android 8 where my RSS Reader causes freezes and whatnot.


 

Message 10 of 12
2,423 Views
Message 10 of 12

Re: Xz3. Screen off. Freezed after lock. Help me

I understand, this sounds like either the phone is doing something in the background which occupies the CPU and makes waking up slow and sluggish or there is problem with waking up the CPU from hibernation.

As I said, I didn't encounter this issue not even once during my 7 weeks with the XZ3.

If it's happen only sometimes it shouldn't be a hardware failure either.

 

My suggestion would be to wait for the latest Firmware to hit 52.0.A.3.84 and see if the issue is gone.
If not then a software repair and only installing the most important apps may help. I still think that an app may be the cause for this.