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XZ3 : notifications while in call is loud and causing hearing damage

Rookie
Message 11 of 26
665 Views
Message 11 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

hi Robtr,

 

How did you report this bug ? even i want to report it from Amsterdam.

 

 

 

Rookie
Message 12 of 26
640 Views
Message 12 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

This bug is not exclusive to XZ3 it also appears on XZ2 series and I would assume on any other Xperia phone that has double duty top front speaker that acts as loudspeaker and earspeaker.

Inhabitant
Message 13 of 26
618 Views
Message 13 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

Higher a lawer and sue Sony about damage to your ear. Maybe then they will act faster.

Learner
Message 14 of 26
523 Views
Message 14 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

Having the same problem, it's really annoying and causing me ear pain... 

Rookie
Message 15 of 26
493 Views
Message 15 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

Hi,

 

I used the support function in the phone. Settings - Support - "get support" - contact us. After explaining the problem for a Sony representative they sent me information on how to record the sound event and send the data to them.

 

Good luck

 

Rookie
Message 16 of 26
491 Views
Message 16 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

Btw,

 

I still haven't heard anything from Sony in regards to this issue.

 

Rookie
Message 17 of 26
423 Views
Message 17 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

I've received a reply from Sony now, see below:

 

"We regret the late feedback in your case. After a closer examination of the problem you are experiencing, we have now found the cause of the high notification sound during calls. This is something that will be addressed in an upcoming software update."

 

 

Learner
Message 18 of 26
413 Views
Message 18 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

Ok, thanks for the info... Highly waitting for an update!

Regular
Message 19 of 26
382 Views
Message 19 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

Thank you for that information. I hope that Sony does that update very soon.

Learner
Message 20 of 26
335 Views
Message 20 of 26

Re: XZ3 : notifications while in call is loud and causing hearing damage

I've got an update today, ver. 52.0.A.3.163, but it didn't solve the problem. Still getting crackling and loud sound of notifications during the call... Come on Sony! 😡