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Tips & Tricks

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WiFi calling xz3

Rookie
Message 1 of 7
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Message 1 of 7

WiFi calling xz3

I can't see the WiFi calling option in the settings on my xz3. 

Is this coming in an update or am I missumi something? 

 

6 REPLIES 6
Pioneer
Message 2 of 7
1,642 Views
Message 2 of 7

Re: WiFi calling xz3

For WiFi calling you could search the internet, for VoIP you can read here.


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who doesn't doesn't
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Pioneer
Message 3 of 7
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Message 3 of 7

Re: WiFi calling xz3

Hi @Rd1988 ;

 

Regarding Wifi Calling (VoWifi) please read this.

Sony Xperia Support
Message 4 of 7
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Message 4 of 7

Re: WiFi calling xz3

Hi @Rd1988, welcome to our forum!

The Xperia XZ3 supports Wi-Fi calling, but there are a few more conditions that must be fulfilled.

  • your operator and subscription (incl. SIM card) must support Wi-Fi Calling for the device model you're using.
  • depending on operator, your phone must sometimes be operator-branded and/or use operator-customised system software.
  • your phone must be in range of a Wi-Fi network.

The setting for Wi-Fi calling can be found if you open up the Phone application > tap the three dots in the top right corner > SettingsCalls > Wi-Fi Calling. If Wi-Fi Calling isn't available, contact your network operator.

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 7
1,617 Views
Message 5 of 7

Re: WiFi calling xz3

Thank you for your reply.

 

The WiFi calling option isn't in the call settings though. 

It has been activated on my account by my provider. 

 

I'm a bit lost now 

Pioneer
Message 6 of 7
1,615 Views
Message 6 of 7

Re: WiFi calling xz3

@Rd1988, you probably need an operator costumized firmware in your device for the option to be available. 

Sony Xperia Support
Message 7 of 7
1,571 Views
Message 7 of 7

Re: WiFi calling xz3

Hi again @Rd1988!

I agree with what @NunoSEN2 wrote. Get in touch with your operator and they should be able to tell you exactly which requirements that needs to be fulfilled in order for you to use Wi-Fi calling on your Xperia XZ3, but in most cases, it's a specific customization of the software. For example, the device has to be bought from the operator that offers the service so it has their customization of the software.

Keep us posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.