Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2019-01-20 09:49 PM
The card is brand new and I always format them when I get them. So it's not that. It's a make I've used before and it was in my xz before and it was fine. I formatted it before I put it in my XZ3. So I don't know what why it keeps telling me that It's not supported?
2019-01-20 10:39 PM - edited 2019-01-20 10:40 PM
Maybe you've formatted it with the wrong file system so it can't be used.
Why not let your phone format the SD card or is this also not working?
2019-01-20 11:07 PM - edited 2019-01-25 02:23 PM
Try SD card formatter, the official one.
If it keeps failing then try to slide it in another device to check that it's not the SD card.
2019-01-25 09:51 AM
I've let the phone format the card but if I turn off the phone when I turn it on again it tells me it's not supported and needs to be formatted again.! So basically I can't store any music or anything else on it. It might be wise just to change the make of card I'm using. Any suggestions for that.
2019-01-25 02:21 PM - edited 2019-01-25 02:24 PM
Run the phone without SD card, run the phone with another SD card and see what happens.
SD cards have a tendency of dying every once -in-a-while.
Don't trust the 'brand new' in this case.
Maybe put it back in the case and return it to the shop?
Swap it for another?
2019-01-26 01:00 AM
Ok thanks for your help. I'll give it a try and see what happens. I'll let you know either way..
2019-01-27 03:17 PM
I've let the phone format the card but if I turn my phone off then on again it tells me that it's not supported and I need to format it before I can use it .
2019-01-27 07:00 PM
Did you install it as a searate SD card or as an encrypted one that merges with internal memory.