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Vertical pink line down xz3 screen

Learner
Message 1 of 8
3,375 Views
Message 1 of 8

Vertical pink line down xz3 screen

I've only just had  Xz3 and I have an intermittent pink line down the screen. I took a screen shot to show the store but it doesn't show on the picture. The store seem to think this is a software issue ,has anyone else had this? 

7 REPLIES 7
Message 2 of 8
3,373 Views
Message 2 of 8

Re: Vertical pink line down xz3 screen

That's a hardware defect, one of the pins for the screen seem to be broken/wobbly. That's why it's not present on the screenshot and therefore cannot be a software fault.

 

Get your phone exchanged. 

Moderator
Message 3 of 8
3,339 Views
Message 3 of 8

Re: Vertical pink line down xz3 screen

I would agree that if possible, look at exchanging it at the retailer, if that is not possible, get in touch with your sony mobile local support for options.

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
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Highlighted
Talent
Message 4 of 8
3,329 Views
Message 4 of 8

Re: Vertical pink line down xz3 screen

can you post a photo of it? (obviously not a screenshot)

Learner
Message 5 of 8
3,312 Views
Message 5 of 8

Re: Vertical pink line down xz3 screen

received_369547830449881.jpeg

 

Here's a picture of it .O2 are saying they'll replace it so I'm going in tomorrow

Apprentice
Message 6 of 8
3,290 Views
Message 6 of 8

Re: Vertical pink line down xz3 screen

First time user of Xperia phone.
I just ceated an account to report the issue and found some else is having the same issue.

 

I don't have camera with me right now (other than XZ3 itself), so I can post it, but my XZ3 have exact same problem.

The location of pink line is a bit futher left in my case.

 

I'll bring it back to the store tomorrow.

One time poster
Message 7 of 8
2,468 Views
Message 7 of 8

Re: Vertical pink line down xz3 screen

I have a green line but same fault Screenshot_20181114-161603.png

kl0
One time poster
Message 8 of 8
2,102 Views
Message 8 of 8

Re: Vertical pink line down xz3 screen

I have the same issue.