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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sometimes i cant end a call

Rookie
Message 1 of 8
415 Views
Message 1 of 8

Sometimes i cant end a call

the Phone call stays like thisScreenshot_20190402-150241.pngI have to restart the Phone

 

7 REPLIES 7
Emperor
Message 2 of 8
414 Views
Message 2 of 8

Re: Sometimes i cant end a call

@Carl33 

 

does your phone has a protective case, film and/or glass that might be blocking/covering or partially covering the proximity sensor? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Pioneer
Message 3 of 8
395 Views
Message 3 of 8

Re: Sometimes i cant end a call

Hi @Carl33

There is a setting that might be helpful for you.

Goto settings -> accessibility and find the switch power button ends call.

 

Screenshot_20190404-103732.png

 


who knows knows
who doesn't doesn't
Rookie
Message 4 of 8
379 Views
Message 4 of 8

Re: Sometimes i cant end a call

No, the sensor its ok, Is not all the tkme the issue, i have with the Phone 3 weeks AND Tha happened 2 times

Rookie
Message 5 of 8
372 Views
Message 5 of 8

Re: Sometimes i cant end a call

That's a good option, I will try thank you

Sony Xperia Support
Message 6 of 8
327 Views
Message 6 of 8

Re: Sometimes i cant end a call

Hi @Carl33, sorry to hear about this and this must be very annoying. Slightly frowning Face

I haven't actually seen something like this before, but to me it looks like the network does not understand that you have ended the call and doesn't send the correct notice to the device. It's hard to say if that is exactly what occurs without doing some more troubleshooting.

Is it possible at all to tap the round middle button, the back button or the recent application buttons at the bottom of your device, or is it just stuck on this screen?

If you are able to access these buttons, tap the recent applications button (the square to the right) and swipe away the Phone application to the right or left and that should turn the application off.

You can also keep an eye out of this occurs when you are at a certain place, or calling a certain number/operator, just to try and narrow it down, since it does not always occur in every call.

Feel free to keep us posted how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 7 of 8
305 Views
Message 7 of 8

Re: Sometimes i cant end a call

I can use any app but not the power button because i turn on the optionto end the call with the powet so i have to hold the power b and the up volume 

Highlighted
Sony Xperia Support
Message 8 of 8
278 Views
Message 8 of 8

Re: Sometimes i cant end a call

Hi again @Carl33!

If you can access the square at the bottom right to see your open applications, swipe the Phone application to the right or left and see if that ends the call, if this occurs again.

Let us know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.