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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Sim card

Learner
Message 1 of 5
173 Views
Message 1 of 5

Sim card

Hello, my phone doesn't found my sim card from my 1 port. What I have to do now Screenshot_20190321-171400.png

 

4 REPLIES 4
Pioneer
Message 2 of 5
150 Views
Message 2 of 5

Re: Sim card

Take it out and put it back, use another SIM card to test, try safe mode.

Come back when nothing helps.

Maybe the are other solutions.


who knows knows
who doesn't doesn't
Learner
Message 3 of 5
148 Views
Message 3 of 5

Re: Sim card

Still nothing, only port 2 is working

 

Learner
Message 4 of 5
141 Views
Message 4 of 5

Re: Sim card

Screenshot_20190322-170042.png

I put in 2 cards, second port only working 

Sony Xperia Support
Message 5 of 5
90 Views
Message 5 of 5

Re: Sim card

Hi @Klarit, sorry to hear about this. Slightly frowning Face

Is the SIM card in slot 1 recognized at all by the device, for example, do you need to enter the PIN code for it when booting up the device?

If you haven't tried putting the SIM card that works in slot 2 in slot 1, please do so, just so we can make sure that the specific SIM card is not the cause of this.

Should there be no change, try performing a software repair using Xperia Companion. This process will delete all data stored on the internal storage from the device so it's important that you create a backup using the same program.

Let us know how it goes!


Official Sony Xperia Support Staff


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