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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Screen stays on with music

Learner
Message 1 of 5
1,020 Views
Message 1 of 5

Screen stays on with music

I'm having issues with my phone, when I'm listening to music, the screen doesn't "sleep" or even darken unless I press the lock button when I'm on the home screen. I've scoured all settings I can think to change but no success as yet.  Any tips? 

4 REPLIES 4
Message 2 of 5
1,017 Views
Message 2 of 5

Re: Screen stays on with music

@Kitten24do you have Smart backlight enabled? you can check in Settings > Display > Advanced > Smart backlight control.

Highlighted
Learner
Message 3 of 5
1,006 Views
Message 3 of 5

Re: Screen stays on with music

I do, would that stop the screen going to "sleep" when I'm listening to music? 

Message 4 of 5
1,001 Views
Message 4 of 5

Re: Screen stays on with music

@Kitten24it makes the phone keep the screen on if it detects that it's being held upright. the easiest way to check if that's what's happening would be to disable the setting for a while and check if anything changes.

Learner
Message 5 of 5
999 Views
Message 5 of 5

Re: Screen stays on with music

I'll give it a try, thanks.