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Tips & Tricks

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People can't hear me during phone calling (XZ3)

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One time poster
Message 1 of 7
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Message 1 of 7

People can't hear me during phone calling (XZ3)

Hi,


I am (was?) a happy person who has the Xperia XZ3.
I have a problem when I speak to someone during phone calls. Sometimes the second person doesn't hear me. I thought It could be a problem with software so I used Xperia companion and I repair software (twice).

The problem still occurs.
I suspect this could be a problem from the beginning since I purchased a smartphone.
Had anyone a similar issue?

I have noticed I don't have that problem when I use a loudspeaker system.

What left to do? Use the warranty? I ask you because I don't want to part with my smartphone.


Kind regards,

Darek

6 REPLIES 6
Enthusiast
Message 2 of 7
1,275 Views
Message 2 of 7

Re: People can't hear me during phone calling (XZ3)

Friend I have the same problem. I was going to send my phone for repair tomorrow but now that I saw this I think it may be a software issue. So my problem is this; My main microphone (the one next to the charger) started disfunctioning this month and it got VERY bad last week. At the beginning It was just low sensitivity and people told I sounded like I was away from phone. But now no one hears me through the main microphone. Also the main microphone doesn't record audio when recording video (only the secondary mic records thus playing only on the left speaker). I downloaded Sony's Audio Recorder app and it doesn't record there either, only the secondary speaker at the top does. Which is the microphone that used when talking with the loudspeaker, that's why you don't have that problem. Finally, I tried the Xperia media test from the Support app and the test always fails IMMEDIATELY when the microphone part comes in. I did 3 software repairs but it didn't fix a thing. Could you please try the same things I did and tell me your results?? 

Pioneer
Message 3 of 7
1,264 Views
Message 3 of 7

Re: People can't hear me during phone calling (XZ3)

Hi @Sethuna

Would you mind to try to switch off OK Google (Google assistant) for a while.

Turn off its voice recognition as well.

I found this possible workaround on another thread on this forum.

 

And I am sure the developers will notice your problem. They have the moderators and @Jonas whispering in their ears when problems occur.

 


who knows knows
who doesn't doesn't
Enthusiast
Message 4 of 7
1,257 Views
Message 4 of 7

Re: People can't hear me during phone calling (XZ3)

I have turned it off but can't see any difference. I'll leave it off for a day but I don't think it has something to do with our issue. 

Learner
Message 5 of 7
495 Views
Message 5 of 7

Re: People can't hear me during phone calling (XZ3)

Hi Darek, 

 

Not sure if you or anyone else out there is still experiencing this issue with the XZ3 but I also had a very similar issue with my Xperia XZ3 - where loudspeaker calls worked okay, and people I called sometimes reported they couldn't hear me half way through a call on standard voice calls (despite me still hearing them).

 

At first I thought it was a microphone issue. After attempting software repairs and testing both the microphones multiple times - which passed the tests - I did some checks of my own. Turns out if you aren't keeping the phone close enough during calls, it can sometimes bring up the menu. It might sound farfetched, but if you accidently press the "add call" button (with your face) whilst in a call this puts the other party on hold effectively making them not hear your side of the call. If you had the same issue as me, the best way to tell is to look at the screen, if the add call dialler screen is up (slightly different to the standard dialler) then this is probably the reason for the other party not hearing you. To fix, simply reselect the active call from the upper banner.

 

Hopefully sharing this "fix" may help some other XZ3 users out there experiencing these voice drop outs on calls. Thanks.

 

@Sethuna I'm no expert but it sound to me like you have a different issue to what I've described above (as you state your phone is failing the microphone checks). Hopefully you've managed to resolve the issue with Sony.

 

Enthusiast
Message 6 of 7
484 Views
Message 6 of 7

Re: People can't hear me during phone calling (XZ3)

Hello Eliminator,

Unfortunately I had both issues. I had, still have, that issue you mentioned where the proximity sensor fails to do its job when in-call, thus waking the screen and touching buttons with my ear. Particularly the mute button. I made a thread here (https://talk.sonymobile.com/t5/Xperia-XZ3/Muting-myself-when-in-call-with-someone/td-p/1357457) and unsurprisingly others have the same issue. Bad sensors or bad software? Probably the first, otherwise Sony would have fixed it with an update already. 

But I also had the failing microphone issue I mentioned above, which I thankfully got it fixed at Sony service by replacing the motherboard. 

Learner
Message 7 of 7
446 Views
Message 7 of 7

Re: People can't hear me during phone calling (XZ3)

Hey Sethuna, 

 

Good to hear you managed to get the falling microphone issue resolved. Thanks for sharing the topic regarding the muting due to the proximity sensor. Interesting to see it is affecting many different users - I just assumed it was the way I was holding the phone but with so many others being affected I think you're right, very likely either a sensor or software issue. I'll follow that topic from now, hopefully we hear something back from Sony. Thanks.