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Mobile World Congress 2019

Sonys Press conference from MWC took place this monday
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

No one can hear me

Visitor
Message 1 of 8
417 Views
Message 1 of 8

No one can hear me

Good morning this is he third Sony xz3 handset i have had now and everytime had the same problem , speaking to someone on a call and suddenly they can't hear me. Have to hang up and start again. Getting sooooo frustrated as it's a lovely phone. Hardware test passed.

7 REPLIES 7
Highlighted
Message 2 of 8
413 Views
Message 2 of 8

Re: No one can hear me

@stevemavindoes the screen switch itself off when you put your phone to your face during the phone call? perhaps you're accidentally pressing the mic button with your cheek.

Visitor
Message 3 of 8
411 Views
Message 3 of 8

Re: No one can hear me

looks like the screen turns off when i put the phone to my face

One time poster
Message 4 of 8
497 Views
Message 4 of 8

The people I'm calling can't hear me

Hi. I bought a XZ3 and although the volume is on max, both on speaker and not the person the other end can't hear me. I saw on another thread that the advice was to wear the earphones to make calls but that is not acceptable  

One time poster
Message 5 of 8
354 Views
Message 5 of 8

Re: The people I'm calling can't hear me


@CD53 wrote:

Hi. I bought a XZ3 and although the volume is on max, both on speaker and not the person the other end can't hear me. I saw on another thread that the advice was to wear the earphones to make calls but that is not acceptable  


They can't hear me either  I've had to call my friend back 6 times! It is totally unacceptable to say use earphones. I hope an answer arrives soon  

Pioneer
Message 6 of 8
343 Views
Message 6 of 8

Re: The people I'm calling can't hear me

Read the user guide, try every step from top to bottom and report if and what helped you.


who knows knows
who doesn't doesn't
One time poster
Message 7 of 8
316 Views
Message 7 of 8

Microphone

A volte capita  Che mentre parlo durante una chiamata,non mi sentono piu, mentre io li sento  e allora devo chiudere la chiamata e richiamare 

 Sometimes it happens that while I'm talking during a call, they do not hear me anymore, while I hear them and then I have to close the call and call back

gt

One time poster
Message 8 of 8
238 Views
Message 8 of 8

Re: The people I'm calling can't hear me

The same here, and if I'm not wrong is after 10 minutes the person on the other side stop listening. But the worst thing is that anyone from Sony replied yet to this question. There's a few questions about this subject and there's no answer. It's unacceptable for a phone so advanced and so expensive to have this issue. I hope someone sees this and helps us, otherwise no more Sony for me.