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No one can hear me

Visitor
Message 1 of 3
239 Views
Message 1 of 3

No one can hear me

Good morning this is he third Sony xz3 handset i have had now and everytime had the same problem , speaking to someone on a call and suddenly they can't hear me. Have to hang up and start again. Getting sooooo frustrated as it's a lovely phone. Hardware test passed.

2 REPLIES
Highlighted
Message 2 of 3
235 Views
Message 2 of 3

Re: No one can hear me

@stevemavindoes the screen switch itself off when you put your phone to your face during the phone call? perhaps you're accidentally pressing the mic button with your cheek.

Visitor
Message 3 of 3
233 Views
Message 3 of 3

Re: No one can hear me

looks like the screen turns off when i put the phone to my face