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Is this normal XZ3 build quality?

Apprentice
Message 1 of 23
2,593 Views
Message 1 of 23

Is this normal XZ3 build quality?

IMG_20181009_123333.jpg

 

Image tells it all:

Light coming thru between screen and body.

Is my new phone still dust and water resistant?

Should i take it back to store?

I came to this site to seek support from Sony and first support what i found was "ask from other users" so here i am.

22 REPLIES 22
Learner
Message 2 of 23
2,525 Views
Message 2 of 23

Re: Is this normal XZ3 build quality?

not sure but this looks like light is bleeding from the back of device.

I know it's hard to show, but is it possible to point where exactly light coming out?

Highlighted
Apprentice
Message 3 of 23
2,517 Views
Message 3 of 23

Re: Is this normal XZ3 build quality?

So you cant see that picture?

Learner
Message 4 of 23
2,515 Views
Message 4 of 23

Re: Is this normal XZ3 build quality?

sorry, maybe I wasn't clear.

the photo is so dark that I can't really see where light is coming out or the angle of device.

so I'd just like to see the whole device under bright light. I know we can't see the bleeding in this case but if it's taken with the same angle, I can see where the light comes from.

Apprentice
Message 5 of 23
2,513 Views
Message 5 of 23

Re: Is this normal XZ3 build quality?

Picture shows it clearly. 

Learner
Message 6 of 23
2,511 Views
Message 6 of 23

Re: Is this normal XZ3 build quality?

Is ti about the thin line of light right under screen (upper) or blurred light below?
201810100902.jpg

Apprentice
Message 7 of 23
2,506 Views
Message 7 of 23

Re: Is this normal XZ3 build quality?

Yes. Light comes thru between glass and aluminium body.

Moderator
Message 8 of 23
2,490 Views
Message 8 of 23

Re: Is this normal XZ3 build quality?

You'll probably find that the light isn't leaking between the glass and aluminium, but is just the edge of the curved glass.

Oled panels only put light out of the pixels, facing forward, so there isn't any light to bleed through the frame if there was a gap.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Pioneer
Message 9 of 23
2,482 Views
Message 9 of 23

Re: Is this normal XZ3 build quality?

Hi @Jeremu; like @viridis said I suppose in Oled displays there is no light under the display to come out, I think that what you are seeing and what the picture is showing is the reflection of the display edge light on the metallic frame.

Apprentice
Message 10 of 23
2,462 Views
Message 10 of 23

Re: Is this normal XZ3 build quality?

There is no same kind of bleed with my S8 or S9+. Does someone else have this kind of bleed with XZ3?