account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Green vertical line appeared on the display

One time poster
Message 1 of 4
1,191 Views
Message 1 of 4

Green vertical line appeared on the display

Dzis na moim xz3 na wyswietlaczu pojawila sie zielona pionowa linia. Po odblokowaniu telefonu sie pojawila i tak zostało. Tryb bezoieczny nie dal zadnej pomocy. Uruchamianie tez. Moglbym uzyskac odpowiedz co mam z tym zrobić? Telefon ma 5 miesiecy. 

 

Today on my xz3 a green vertical line appeared on the display. After unlocking the phone, it appeared and so remained. The bezoieczny mode did not give any help. Starting also. I could get an answer, what should I do about it? The phone is 5 months old.

 

-GT

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
1,140 Views
Message 2 of 4

Re: Green vertical line appeared on the display

Hi @BOGUSLAW1, sorry to hear about this. Slightly frowning Face


I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Is the green line always visible, or is it just in certain applications?

As there was no change in safe mode, could you please see if you have enabled the Developer options in your device? If it is enabled, you can find it under Settings > System > Advanced. Turn this off and see if there is any change.

Should there be no change after turning off developer options, or if it was not enabled, get in touch with your Local support team and they will assist you further with having the device sent in to be examined by a trained technician.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 4
121 Views
Message 3 of 4

Re: Green vertical line appeared on the display

Hi @Jonas,

I got the same problem 2 weeks ago.. My Phone was turned off, because of "No batter".

Then it start to light shortly the "No batter" icon on screen by itself and suddently a green line verticaly appeared. And it is not disapearing again.

 

I go the next Day to my local store i Denmark and the are shipping it to the repairshop, but they say That its not covered by the warenty. But I purchased the Phone at 4/12/2018, so its not Even a year old.

 

I have an insurance by the company where i purchased it.

I'm almost positive That it is a New phone they have to give me instead of repairing the old one.? 

Sony Xperia Support
Message 4 of 4
94 Views
Message 4 of 4

Re: Green vertical line appeared on the display

Hi @Kerrie_DK, sorry to hear about this. Slightly frowning Face

Was it the repair shop that said it wasn't covered by the warranty or was it the retailer? I don't have access to the status of service cases, so I can't see why the warranty was denied but you should be able to get this information from the retailer.

Regarding the insurance, I'm not quite sure how it works and if they pay for the repair, or just replace the device, this will be based on the terms in the insurance and their routines.

If you have the old IMEI number, you can compare it to the IMEI number in the replacement device and if they don't match, its a new device. You can find the IMEI number if you open up the phone application > open the dialpad and type in *#06#.

I hope that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.