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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Face ID Unlock

One time poster
Message 1 of 4
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Message 1 of 4

Face ID Unlock

Face unlock on XZ3 does not work so well. From my observation, it just works around first few minute after setting the face id and then it is not working at all

3 REPLIES 3
Moderator
Message 2 of 4
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Message 2 of 4

Re: Face ID Unlock

Going to see what I can find out about this, I also see this.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
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One time poster
Message 3 of 4
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Message 3 of 4

Face unlock on sony xz3

Hy ppl. 

 

My face unlock on sony xz3 doesn't work after 4-5 times why. When I start the face unlock and save my  face, is all ok but after 4-5 times In use, I need to unlock with my finger print or code. What's wrong.. ? 

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Message 4 of 4
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Message 4 of 4

Re: Face unlock on sony xz3

@El_quicain Smart Lock > Trusted face menu, there's an option called "Improve face-matching". have you tried using it? Smart Lock's face recognition relies solely on a taken photo, so if lighting conditions change, you're wearing glasses while training face recognition without them etc., it'll have difficulty matching the face. training face recognition in different conditions should help with that.