account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Charging or earphones

Highlighted
One time poster
Message 1 of 3
68 Views
Message 1 of 3

Charging or earphones

Hello, I have encouraged a problem while charging or plugging the earphones in as they constantly fall out, I assume its dust or soemthing in the port. Would the Sony shop clean the phone if I were to take it in? 

2 REPLIES 2
Sony Xperia Support
Message 2 of 3
63 Views
Message 2 of 3

Re: Charging or earphones

Hi @KieranG and welcome to our community!

 

An authorized service center should most definitely be able to clean the USB-C port if there is dust or lint in it, but you can also try to clean it yourself by gently removing any lint or dust using, for example, a wooden or plastic toothpick. 

 

It is worth a try since it might save you a trip to the service center, but if you are unable to remove the dust/lint yourself, I would suggest that you get in contact with your local support team in order to have the phone sent to an authorized service center.

 

I hope that answered your question! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Pioneer
Message 3 of 3
9 Views
Message 3 of 3

Re: Charging or earphones

Try it with canned air.

Find it in the internet.


who knows knows
who doesn't doesn't