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Charging or earphones

One time poster
Message 1 of 3
Message 1 of 3

Charging or earphones

Hello, I have encouraged a problem while charging or plugging the earphones in as they constantly fall out, I assume its dust or soemthing in the port. Would the Sony shop clean the phone if I were to take it in? 

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Charging or earphones

Hi @KieranG and welcome to our community!


An authorized service center should most definitely be able to clean the USB-C port if there is dust or lint in it, but you can also try to clean it yourself by gently removing any lint or dust using, for example, a wooden or plastic toothpick. 


It is worth a try since it might save you a trip to the service center, but if you are unable to remove the dust/lint yourself, I would suggest that you get in contact with your local support team in order to have the phone sent to an authorized service center.


I hope that answered your question! 

Official Sony Xperia Support Staff

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To get in touch with your local support team, please visit our contact page.

Message 3 of 3
Message 3 of 3

Re: Charging or earphones

Try it with canned air.

Find it in the internet.

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