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Call (dialer) frequents getting cleared automatically daily

SOLVED
PCK
Regular
Message 1 of 7
773 Views
Message 1 of 7

Call (dialer) frequents getting cleared automatically daily

From few days, my dailer frequents getting cleared automatically by the end of the day automatically daily.

I didn't change in settings too.

How to resolve this issue 

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 5 of 7
632 Views
Message 5 of 7

Re: Call (dialer) frequents getting cleared automatically daily

Hi again @PCK, sorry for the late reply.

Due to a change in Google's privacy policy, implemented on January 7, 2019, the favourites tab in the Phone app, and the shortcut menu, will consist of your favourite (star) marked contacts, together with frequently called contacts based on one day call history. This means that a previously frequent contact, but not within the latest day, will not be listed.


If you want to keep some of the contacts in this list, make sure to mark a contact as favourite, to guarantee that this contact is always displayed in the favourites tab and in the shortcut menu.

I hope that answers why it's cleared once per day and as the other devices that users are experiencing the same behaviour on are also Android devices, it's the same for them.


Official Sony Xperia Support Staff


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6 REPLIES 6
Sony Xperia Support
Message 2 of 7
700 Views
Message 2 of 7

Re: Call (dialer) frequents getting cleared automatically daily

Hi @PCK, sorry to hear about this. Slightly frowning Face

Do you remember if you installed a new application just prior to you starting to notice this? As there is no setting in the device that will clear the call history automatically, it can only be done manually.

A good place to start is to clear data for the Phone application and then you will have to monitor if the call log is cleared automatically or if it is working correctly the next morning. To clear data for the Phone application, go to Settings > Apps & notifications > See all xxx apps > Phone > Storage > Clear data > OK.

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

PCK
Regular
Message 3 of 7
697 Views
Message 3 of 7

Re: Call (dialer) frequents getting cleared automatically daily

I don't remember of any application installed. But I have observed that my other android phone (logged in with same google account ) is also having the same problem from the same day.

So the problem is there across all my android devices. May be the problem is related to Google sync i guess

I came to know that many of the One plus users also facing the same issue after I googled about this

PCK
Regular
Message 4 of 7
694 Views
Sony Xperia Support
Message 5 of 7
633 Views
Message 5 of 7

Re: Call (dialer) frequents getting cleared automatically daily

Hi again @PCK, sorry for the late reply.

Due to a change in Google's privacy policy, implemented on January 7, 2019, the favourites tab in the Phone app, and the shortcut menu, will consist of your favourite (star) marked contacts, together with frequently called contacts based on one day call history. This means that a previously frequent contact, but not within the latest day, will not be listed.


If you want to keep some of the contacts in this list, make sure to mark a contact as favourite, to guarantee that this contact is always displayed in the favourites tab and in the shortcut menu.

I hope that answers why it's cleared once per day and as the other devices that users are experiencing the same behaviour on are also Android devices, it's the same for them.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 6 of 7
589 Views
Message 6 of 7

Re: Call (dialer) frequents getting cleared automatically daily

Can you please provide us the source of this information? will it work better with a third party App? 

Thank you ! 

Sony Xperia Support
Message 7 of 7
529 Views
Message 7 of 7

Re: Call (dialer) frequents getting cleared automatically daily

Hi @Azzaro123,

The source of the information is in an internal document, which I can't share, but it is official information, so you can trust me that it's the correct one.

For third party dialers, I'm not really sure if that is going to do anything different, as the pre-installed Phone application is not Google's own, it's our own. You can of course try and since it will reset every day, you'll notice if it worked or not in 24 hours (or less).

If you decide to try, let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.