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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Alarm issue

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Message 1 of 2
Message 1 of 2

Alarm issue

If my phone is active in any way and the alarm goes off I cannot switch off the alarm. The only way is to switch the phone off entirely.   Suggestions  

Message 2 of 2
Message 2 of 2

Re: Alarm issue

If you use the internal alarm clock then an overlay window should appear on the top of the screen.
This window is on top of any other app and can't be missed. It stays until you:

- press one of the buttons (snooze or dismiss)

- press the volume down button two times, then the alarm is also dismissed.


If there is no windows popping up I assume you might have changed the allowed notifiations for the clock/alarm app (you can check in settings --> apps