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Mobile World Congress 2019

Sonys Press conference from MWC took place this monday
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xpeira XZ2 - warranty deadlines and possibilities ?

Message 1 of 2
Message 1 of 2

Xpeira XZ2 - warranty deadlines and possibilities ?

Does anyone knows what are deadlines for warranty repair ?
Same problem as in here:


I have send my almost new (1 month) Xperia XZ2 phone for warranty repair in Poland.

I got a response that service doesn't have parts and the repair is postponing. 

After contacting "Xperia Contact Center" they told me that they cannot do anything, and I have to wait 2 weeks, and to contact them after 2 weeks.


2 weeks have passed and I cotacted them, that I want my money refund as the phone haven' been fixed.


In response I was told that the opened a ticket for me on their side, but for now they cannot tell me how long it will take etc..


So I am asking now, are there any regulations and deadlines specifing how long a repair can take ?

I have bought their flagship phone, which got broken, and have to wait months for it to be repaired ?

Message 2 of 2
Message 2 of 2

Re: Xpeira XZ2 - warranty deadlines and possibilities ?



Warranty and repair terms & conditions differ from country to country. You'll have to check your local legislation for this.