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Tips & Tricks

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XZ2 Not Charging Unless Restarted

One time poster
Message 1 of 2
Message 1 of 2

XZ2 Not Charging Unless Restarted



I've been plugging my XZ2 into the USB-C port of my work laptop.  I will get the prompt for charging options.  However, whether I chose "Transfer Files," or "Just charge the device," the phone would not charge, and continue to drain.  One night, I restarted the phone before plugging in, and when I did plug the phone in, it began to charge with either option.  Tonight, it was the same thing:  the phone would not charge until I restarted the phone.


What is preventing the phone from charging when plugged into my laptop without a restart?  It never has a problem when I plug it into an electrical outlet (althought I use a USB-A to USB-C cable for that instance).

Message 2 of 2
Message 2 of 2

Re: XZ2 Not Charging Unless Restarted


Normal USB outlets on your laptop will supply a really low current to your mobile (500mA), and if your phone is already consuming more power than that it will actually drain while plugged.


By restarting your phone, you eliminate all the processes that are running in the background, thus reducing battery consumption to its minimum. In this scenario, the 500mA is more than the consumption and your phone will appear to be charging.


Use a USB-3 port better, this will provide 900mA instead. You can identify it from the blue colour inside.


Some laptops are equipped with a dedicated charging USB port (DCP) that will provide more than the normal USB outlets (around 1500mA) that will charge more efficiently and will even work while your laptop is sleeping.

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