account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Wifi connectivity issues

SOLVED
Learner
Message 1 of 4
4,031 Views
Message 1 of 4

Wifi connectivity issues

Hi, my XZ2 couldn't connect to wifi and sjow authentication problem. IP address is unavailable when in WiFi advanced setting but in status it did shows . Any solutions? Screenshot_20180415-232039.png

 

Screenshot_20180416-000300.png

 

Screenshot_20180416-000334.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Sage
Message 3 of 4
4,871 Views
Message 3 of 4

Re: Wifi connectivity issues

The IP-address shown in Status on those pictures is the IP the phone has on the 4G Network.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
4,012 Views
Message 2 of 4

Re: Wifi connectivity issues

Hello @AccelNano, welcome to the community!

 

"Authentication problem" usually means that password you typed and the password the network requiers doesn't match. You can tap your network and choose "Forget" and then tap the network and type in your networks password again. You even have a  checkbox you can tap to show the password while you are writing it. Be careful with upper case and lower case, since most passwords are case sensitive.

 

Keep me posted, and have a nice day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Sage
Message 3 of 4
4,872 Views
Message 3 of 4

Re: Wifi connectivity issues

The IP-address shown in Status on those pictures is the IP the phone has on the 4G Network.

Highlighted
Learner
Message 4 of 4
3,999 Views
Message 4 of 4

Re: Wifi connectivity issues

Hi,

 

I was able to connect to my company's wifi, but not the wifi @ home.

My home Wifi password is less than 8 characters which is the minimum characters required to type in to connect to internet. Can I know anyway to type in the password to connect to the Wifi. Please advice.