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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Weird charging issue

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Adept
Message 1 of 7
737 Views
Message 1 of 7

Weird charging issue

Recently gotten myself a charger which supports USB PD and QC3. However my XZ2 will only charge  via  the PD slot if its battery power is >=70%, but can charge normally on the QC3 slot.

 

My other phones, Samsung, Huawei, Asus charges normally on both slots. Anyone knows why? Am on the latest firmware btw. Thanks 

 

6 REPLIES 6
Emperor
Message 2 of 7
734 Views
Message 2 of 7

Re: Weird charging issue

@CHAYsm 

 

in other words, the original Sony wall charger work fine but you are having issues with a third party wall charger? if that's the case, you could test a different cable, but I doubt that there's anything wrong with your phone, you might want to contact the wall charger manufacturer regarding compatibility issues. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 3 of 7
731 Views
Message 3 of 7

Re: Weird charging issue

Guess you misunderstood my question. What I asked was, why will the XZ2 only charge when its battery is at or above 70% 🤔

Emperor
Message 4 of 7
729 Views
Message 4 of 7

Re: Weird charging issue

@CHAYsm 

 

I'm basing my question on this:

 

 


@CHAYsm wrote:

Recently gotten myself a charger which supports USB PD and QC3. However my XZ2 will only charge  via  the PD slot if its battery power is >=70%, but can charge normally on the QC3 slot.


 

Does the phone charge ok with a Sony wall charger? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 5 of 7
725 Views
Message 5 of 7

Re: Weird charging issue

No issue with original Sony charger. Am testing USB PD standard fyi 😊

Emperor
Message 6 of 7
705 Views
Message 6 of 7

Re: Weird charging issue

@CHAYsm 

 

in that case there's nothing wrong with your phone nor Sony's wall charger, you should contact the third party wall charger manufacturer 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 7 of 7
694 Views
Message 7 of 7

Re: Weird charging issue

Further noticed that phone will charge on the PD connection if it's off, regardless of battery charge state remaining. Definitely firmware issue here 😑