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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Updated phone now microphone not working and RECORDED VIDEOS have no sound in playback

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Visitor
Message 1 of 3
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Message 1 of 3

Updated phone now microphone not working and RECORDED VIDEOS have no sound in playback

Just updated phone to PIE (update 9) to find this morning I couldn't use microphone to search in google. Didn't think much of it but after trying to record a video ALL videos I recorded tonight only do NOT play sound in playback  literally making video A USELESS PIECE OF TRASH 

All videos recorded BEFORE update still play fine. Only videos I've recorded since updated don't playback audio

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Message 2 of 3
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Message 2 of 3

Re: Updated phone now microphone not working and RECORDED VIDEOS have no sound in playback

Go to Settings --> Support --> Tests and test the microphone.

If it's not working then it might be a hardware failure and should be covered under warranty.

Visitor
Message 3 of 3
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Message 3 of 3

Re: Updated phone now microphone not working and RECORDED VIDEOS have no sound in playback

Actually already did that and feedback was it was indeed "not working" 

However after continually opening up Google via the microphone option, it came good by itself