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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Unable to charge

Learner
Message 1 of 4
1,371 Views
Message 1 of 4

Unable to charge

Hi,

My month old phone will not recognise a charge from the original or a third party mains charger. The battery is now flat. I have recently performed a software update and befor my battery was depleted a hard reset.

Any advice appreciated.

Peter

3 REPLIES 3
Sage
Message 2 of 4
1,350 Views
Message 2 of 4

Re: Unable to charge

You have of course tested different leads from the charger to phone?

Learner
Message 3 of 4
1,304 Views
Message 3 of 4

Re: Unable to charge

And it transpired to be a duff cable. Happy it’s an easy fix but the failure after only a month was disappointing.

Highlighted
Sage
Message 4 of 4
1,302 Views
Message 4 of 4

Re: Unable to charge

Glad it was an easy fix.Smiling Face with Sunglasses

Please mark post as accepted solution for other user to easy find in the future.