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2018-07-21 02:53 AM - edited 2018-07-25 09:56 PM
2018-07-21 03:22 AM - edited 2018-07-21 03:32 AM
I will give that a shot. Do they have access to better information than the people on phone support?
2018-07-24 05:44 PM
Well chat support was no more helpful than phone support. I had a chat on Saturday and was told I would receive an email with information on my repair within a few hours. I got no response so I did another chat on Sunday. That agent told me I'd hear back in 24-48 hours after they contacted the repair center to find out the repair status. I asked if they could give me the contact information for the repair center so I could contact them directly, and they said no.
And of course, 48 hours has now passed and I didn't get the promised follow-up email. Again. This is at least the 3rd time I was promised info within a certain amount of time and did not receive it.
What's my recourse at this point?
2018-07-25 05:59 AM
Might be you can email to Sony Japan directly
2018-07-25 07:49 AM
Well, I'll give that a shot...it didn't like me trying to type in the English alphabet, though, so I had to use Google Translate to translate it into Japanese and hope it doesn't come out the other end looking like gibberish...
2019-03-16 04:12 PM
Same issue, No Resolution from their end.. https://talk.sonymobile.com/t5/Xperia-XZ2/Complaint-Regarding-Product-Support/m-p/1367380/