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Sony Xperia XZ2 loudspeaker issue

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Message 1 of 1

Sony Xperia XZ2 loudspeaker issue

Hello,

 

I've had my phone about a year and it had been working fine. Last couple of weeks the loudspeaker has stopped working. Music and videos work fine, but in call loudspeaker and sound in video calls do not work. I've now installed latest update but its not helped .

Any ideas please?