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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Not compatible with Whatsapp?

Regular
Message 1 of 16
2,202 Views
Message 1 of 16

Not compatible with Whatsapp?

Some of my outgoing voice messages are inaudible. I have contacted Whatsapp but it seems that they cannot solve this issue too.

15 REPLIES 15
Pioneer
Message 2 of 16
2,191 Views
Message 2 of 16

Re: Not compatible with Whatsapp?

Regular
Message 3 of 16
2,175 Views
Message 3 of 16

Re: Not compatible with Whatsapp?

Yes but I only use one sim card. And this problem occurs even when I'm uding Wifi.


@NunoSEN2wrote:

Hi @fytng;

 

Do you have by any chance a dual SIM model? 

See this thread:https://talk.sonymobile.com/t5/Xperia-XZ2/WhatsApp-problem-when-using-Dual-Sim-cards/m-p/1317048#M48...


 

Pioneer
Message 4 of 16
2,164 Views
Message 4 of 16

Re: Not compatible with Whatsapp?

@fytng;

Try clearing Whatsapp cache and data uninstall the app, restart phone and install it again. 

If that doesn't work I think only app developers can help. 

Regular
Message 5 of 16
2,145 Views
Message 5 of 16

Re: Not compatible with Whatsapp?

Thanks, I'll try that. I did contact Whatsapp but they only asked me to update Whatsapp and send them the problematic files. 

Moderator
Message 6 of 16
2,122 Views
Message 6 of 16

Re: Not compatible with Whatsapp?


@NunoSEN2wrote:

@fytng;

Try clearing Whatsapp cache and data uninstall the app, restart phone and install it again. 

If that doesn't work I think only app developers can help. 


This is the same as I would say, from the user side of things there's only so much we can do before the app developer needs to look at it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Highlighted
Genius
Message 7 of 16
2,116 Views
Message 7 of 16

Re: Not compatible with Whatsapp?

I often find when WhatsApp 'updates' I have problems with it not working properly, been like that on my last 2 phones.....after a few restarts on said phones it works fine

Regular
Message 8 of 16
2,036 Views
Message 8 of 16

Re: Not compatible with Whatsapp?

It doesn't work... XZ2...sighs!

Rookie
Message 9 of 16
1,876 Views
Message 9 of 16

Re: Not compatible with Whatsapp?

I'm having similar issues. When sending whatsapp voice messages, they get "muted" randomly, at some point during the message recording. This has happened even shortly after a fresh install, so I doubt that clearing caches and re-installing can solve anything.

For what it's worth, I have also had the same issue while streaming live Facebook videos (interestingly enough, Facebook own whatsapp, so mabe there is some software shared between both apps, don't know...).

All in all, the phone is unusable for me. I have done several factory-resets, and tried the "phone repair" option in Xperia Companion, but nothing has helped.

Initially, I suspected it was due to a faulty phone, so I ordered a replacement and got a new phone. But the problem is still there... pfffff

Regular
Message 10 of 16
1,854 Views
Message 10 of 16

Re: Not compatible with Whatsapp?

I have been contacting Sony about this issue. All they asked me to do were update Whatsapp, repair the phone using  the companion and bring the phone to the repair center!