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My phone its not charging and not turning on

One time poster
Message 1 of 3
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Message 1 of 3

My phone its not charging and not turning on

My phone its not charging and not turning on please help me I'm Stark

 

2 REPLIES 2
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Sage
Message 2 of 3
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Message 2 of 3

Re: My phone its not charging and not turning on

Try another USB-C cable first.

Then another power-source/use a computer, etc.

(also, if phone is completly drained, hook it up to a charger and wait for 15 min to see if it charges)

Sony Xperia Support
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Message 3 of 3

Re: My phone its not charging and not turning on

Hi @Malven05, sorry to hear about this. Slightly frowning Face

As @RuneJ suggested, try charging it for at least 15 minutes when connected to a wall mounted charger, as it will take some time for the device to turn on if it is completely drained.


You can also try and hold the volume up and power button pressed at the same time for 10 seconds in case the device is frozen, this will force a restart.

Let us know how it goes!


Official Sony Xperia Support Staff


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