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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

My Xperia XZ2 is not charging

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Adept
Message 1 of 8
783 Views
Message 1 of 8

My Xperia XZ2 is not charging

Hello recently I had problem with my phone not charging. I had to re plug my charger many times till it started charging. This started happening 2 weeks ago but it wasn't very bad like today. Right now I can't charge at all. Just an hour ago when my battery was depleted to 0%  I was able to charge after many times of re plugging in and out. My phone charged up to 69-70% till it sudendly stopped charging att all.

 

Things I have tried doing is using different usb C chargers. A of brand one didint work. A belkin USB C charger that one only charged up to 70%. My original Sony usb C cable broke in half long time ago so I haven't used it long time. Im using original Sony wall charger. I tried rebooting many times and holding power button and volume up. Still didint work. I have waranty on the phone but before that Im thinking taking it to local phone repair.

 

Sorry for formating and a very bad grammar. Im just exhausted this is my main phone with everything on it. 

7 REPLIES 7
Emperor
Message 2 of 8
780 Views
Message 2 of 8

Re: My Xperia XZ2 is not charging

@Olsun 

 

I'm sorry to hear about the issue, does the computer detect the phone? if it does then repair it with Xperia Companion

 

Also, does the phone charge if you turn it off?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 3 of 8
777 Views
Message 3 of 8

Re: My Xperia XZ2 is not charging

HI I haven't thought about connecting to pc. Will I lose data? I used a ofbrand USB C charger very long time before buying a offical belkin charger. Can bad cable dmg my charging port?

 

For the second question I have video to share 

 

First video is connecting charger when phone is turned off

https://streamable.com/reoap

second video is charging phone in safe mode but doesn't work

https://streamable.com/pzujp

 

Emperor
Message 4 of 8
772 Views
Message 4 of 8

Re: My Xperia XZ2 is not charging

@Olsun 

 

at this point anything is possible.

 

Even if it seems redundant you might want to try a brand new cable if that doesn't work you might want to consider repairing the phone with Xperia Companion, just to narrow down any software issues. Make sure to backup everything before that.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 5 of 8
770 Views
Message 5 of 8

Re: My Xperia XZ2 is not charging

Ok so I connected my phone to PC and it reconized it and I can access my data and everything on my phone and SD card. But it ocasionally freezes while browsing my files and file browser becomes very slugish on my PC. It still doesnt charge tho. Theres' no LED light on my phone indicating it. I will try backing up now and come back  with results

'

edit: I tried charging wirelessly and it works. I will wait for it to charge 100% if it does charge wirelesly

Emperor
Message 6 of 8
765 Views
Message 6 of 8

Re: My Xperia XZ2 is not charging

@Olsun 

 

Indeed time to backup and repair 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 7 of 8
761 Views
Message 7 of 8

Re: My Xperia XZ2 is not charging

Ok so many of the backups failed like 75% of my pictures not getting backed up. My videos did not backup too. Could it be that I have moved them to my SD card? I esentially already have everything backed up on my SD card.

 

I have ordered a offical sony cable I hope its just my cables thats not working

Emperor
Message 8 of 8
753 Views
Message 8 of 8

Re: My Xperia XZ2 is not charging

@Olsun 

 

You don't have to go through the backup process for Media, you can manually transfer them to your computer and/or SD card and/or Google Photos




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)