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Moisture detected in usb slot xperia xz2

One time poster
Message 11 of 18
1,592 Views
Message 11 of 18

Re: " Moisture detected in usb slot" xperia xz2

Hi, I have a new XZ2 and this 'moisture' issue has blocked the USB autodetect and I cannot find a way of resolving it.   THere is no moisture in it and never has been

 

So, I can't use OTG and can't conenct it to a  PC/Laptop to browse.

 

I can charge and I can use teh headphones.

 

Hope Sony can advise on the USB autodetect issue.

 

Thanks

One time poster
Message 12 of 18
1,430 Views
Message 12 of 18

Usb port

When I have my headphones in a message keeps popping up causing my music to stop saying the USB port has water in it. I'm sure it doesn't have water in it but this keeps happening so I can't play music. Is it the headphone jack thing that's broke or the phone?? 

One time poster
Message 13 of 18
847 Views
Message 13 of 18

Re: " Moisture detected in usb slot" xperia xz2

Istg this is happening to my phone too

Inhabitant
Message 14 of 18
843 Views
Message 14 of 18

Re: Moisture detected in usb slot xperia xz2

This looks a bit odd..., Sony need to respond with some solutions

Sony Xperia Support
Message 15 of 18
713 Views
Message 15 of 18

Re: Moisture detected in usb slot xperia xz2

Hello everyone and I'm sorry to hear about this. Slightly frowning Face

@Meshach, does this only occur when using a wired headset and the included adapter, or is it the same when playing music through the speakers of your device?

If it only occurs when using the adapter and if you have the possibility, please try with a different adapter and see if you experience the same behaviour.

@Aldreth, when you see this pop-up message about moisture detected, is any accessory connected to the USB port, for example, a charger or a wired headset?

@anishmajoseph, did you manage to sort this out with a new adapter?

@Ellie85, thank you so much for this information.

If the included adapter is still not working correctly, I would recommend that you get in touch with a local service centre so they replace the adapter. If you don't know if there are any local service centres in your area, get in touch with your Local support team and they will assist you further.

@NeilWildy, could you try and connect the accessory that you are using together with the OTG adapter and then restart your device while it's still connected and see if there is any change?

@Andrew291, do you have another adapter at hand that you can try and connect to your device, or if one of your friends, family members or colleagues have one that you can connect to your device and see if you experience the same behaviour, that would be great.

@Yash_inani, when does this occur for you, is it when an accessory is connected to the USB port on your device, for example you are using a wired headset and the included adapter? Please do elaborate!

@Anirudh30981, do you experience the same behaviour? If you do, please let me know and I'll do my best to assist you.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 16 of 18
489 Views
Message 16 of 18

Re: Moisture detected in usb slot xperia xz2

Hi there, I have recently had the same issue on my xz2. It occurred when my phone was charging. Unfortunately I didn't notice this in time and as a result my phone battery drained. I have been unable to recharge my phone and now have a brick instead of a phone is there any way that this can be resolved? My phone is less than 12 months old and I do not know where I stand getting it replaced or repaired. Any advice would be greatly appreciated.

Sony Xperia Support
Message 17 of 18
471 Views
Message 17 of 18

Re: Moisture detected in usb slot xperia xz2

Hi @Caven85, sorry to hear about your device not charging. Slightly frowning Face

To start with, try holding the power button and volume up pressed at the same time for 10 seconds and then connect the device to a charger and charge it until you see the battery icon on the screen.

If that does not help, try just holding down the power button for 2 minutes > connect the device to a charger > charge it until you see a battery icon on the screen.

For repair cases, warranty and so on, please get in touch with your Local support team as this is a Global user based forum and the terms and routines varies between markets.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 18 of 18
168 Views
Message 18 of 18

Re: " Moisture detected in usb slot" xperia xz2

I have the exact same problem. I bought a sandisk ultra dual usb drive 3.0 128gb so I could plug straight into phone but it only appears on my computer not the phone.