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I don't have this particular Xperia but how does it notify you about the moisture ?
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2018-08-14 10:28 AM
Moisture in the cable connector when you connected to the phone. Or external moisture on the phone when ypu connected.
Blow the connectors dry and try again!
2018-08-19 11:57 PM
I also consistently receive this message without any evidence or indication of moisture.
Also I sometimes plug in to charge and the phone says it is providing power to external device. Which makes zero sense when connecting a charger.
2018-08-20 08:35 PM
Same problem here. My phone nor headphone dongle wasn't near any water source. The port isn't recognizing I think. Cannot even hear music. What's the use of spending lots of money.? I request xperia team to look into this issue immediately.
2018-08-21 03:56 PM
A system app named something like usbsettings had to be wiped clean of its data on a Samsung S8 when it falsely claimed to be wet. After a reboot it worked. Maybe Sony has a similar USB monitoring app? Can't verify myself since I haven't gotten my Sony phone yet.
2018-08-30 07:01 PM - edited 2018-08-30 07:02 PM
This problem started for me a few days ago. It was saying moisture in USB when headphones were plugged in but was fine when charger was plugged in. I spoke to support and they suggested repairing my software. This did absolutely nothing other than make me lose some data because the backup apparently doesn't capture everything. Being ex-IT support myself the information told me it's probably an issue with the adapter itself and not the phone so I bought a new adapter off of amazon for a few £ and it's working absolutely fine. The old adapter (the one I received from Sony) is still saying moisture so I think it's definitely the adapter. I hope this helps.
2018-08-30 09:02 PM
Thanks a lot !!!! Even I feel that that is the problem as the charger is working fine. I will replace the adapter soon. Guess this was a problem for all sony xz2 users who arer using the headphone dongle from Sony. Maybe a manufacturing defect I think, as I saw a lot of people asking the same question in the internet. Thanks a lot!!!! You just saved my life.