account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Low sound (Almost to nothing) on the audio of Xperia XZ2

One time poster
Message 1 of 2
1,120 Views
Message 1 of 2

Low sound (Almost to nothing) on the audio of Xperia XZ2

Hi everyone. 

 

Would like to get an opinion. Whenever I play a video on my phone, the sound or words from the characters in the video cannot be heard loudly on wired headset. But background music is okay. I also discovered that this applies to music, the background music can be heard, but unable to hear the words or lyrics. 

 

Thanks.

1 REPLY 1
Moderator
Message 2 of 2
1,112 Views
Message 2 of 2

Re: Low sound (Almost to nothing) on the audio of Xperia XZ2

If using a 3rd party player, set to stereo sound and not 5.1

If using Sony built in player, adjust the sound settings in settings/sound/audio settings/effects



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.