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Keeps restarting while turning on - unable to turn on

SOLVED
Visitor
Message 1 of 5
1,372 Views
Message 1 of 5

Keeps restarting while turning on - unable to turn on

Hi everyone,

i recently bought Xperia XZ2 and everything was ok until last night. It turned off by itself and i tried to turn it on. Since that moments it keeps restarting continuously but it never turns fully on which mean i cannot even connect it to my pc. Ususally it freezes at the point of the Xperia Logo (if it gets there) 


Please someone HELP !!!!

it keeps restarting 

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 4 of 5
1,359 Views
Message 4 of 5

Re: Keeps restarting while turning on - unable to turn on

@ethoupis 

 

run Xperia Companion > keep the phone off (make sure that you've charged it) > follow the steps (you don't have to turn on the phone ) 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

4 REPLIES 4
Emperor
Message 2 of 5
1,366 Views
Message 2 of 5

Re: Keeps restarting while turning on - unable to turn on

@ethoupis 

 

I'm sorry to hear that, could you remove the SIM and SD cards then repair it with Xperia Companion

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 5
1,361 Views
Message 3 of 5

Re: Keeps restarting while turning on - unable to turn on

I have removed the sim but as I have mentioned already I cannot connect it to my pc and also it keeps restarting before it turns on.

No SD 

 

Thanks for trying Slightly smiling Face 

Emperor
Message 4 of 5
1,360 Views
Message 4 of 5

Re: Keeps restarting while turning on - unable to turn on

@ethoupis 

 

run Xperia Companion > keep the phone off (make sure that you've charged it) > follow the steps (you don't have to turn on the phone ) 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 5
1,293 Views
Message 5 of 5

Re: Keeps restarting while turning on - unable to turn on

Thanks a million ! 
It worked