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Drop calls after Pie update

Adept
Message 1 of 10
1,877 Views
Message 1 of 10

Drop calls after Pie update

After the recent Pie updates, can't help but noticed that my calls are frequently being dropped. This is most apparent whilst traveling in my car 😑

 

Didn't face such an issue back in Oreo thus am very certain it's due to Pie as never added new Apps or anything else etc. Anyone else facing this issue? 🤔

9 REPLIES 9
Rookie
Message 2 of 10
1,748 Views
Message 2 of 10

Re: Drop calls after Pie update

Hello. Did you solve this problem, please?

Adept
Message 3 of 10
1,725 Views
Message 3 of 10

Re: Drop calls after Pie update

After doing a full factory reset, issue seems to have disappeared for now 🤔

Highlighted
Rookie
Message 4 of 10
1,699 Views
Message 4 of 10

Re: Drop calls after Pie update

Didn't the factory reset take you back to Google 8 Oreo? 

Message 5 of 10
1,689 Views
Message 5 of 10

Re: Drop calls after Pie update

No, a factory reset does not change the firmware. If you are on Android 9 then it stays on Android 9.

Rookie
Message 6 of 10
1,668 Views
Message 6 of 10

Re: Drop calls after Pie update

After Android 9 reinstall... same problem. Slightly frowning Face

 

Is the total reinstallation of the software sufficient, or should I still try to restore the factory settings? That's probably unnecessary.
Is it okay that I have reinstated my backup data after I reinstall?

Adept
Message 7 of 10
1,624 Views
Message 7 of 10

Re: Drop calls after Pie update

Not sure what you meant by reinstall but if it's just installation over existing O/S then it's akin to upgrading. Factory reset does not just reinstall but does a complete clean wipe without any previous settings being retained. Hope that helps 😊

 

Pioneer
Message 8 of 10
1,612 Views
Message 8 of 10

Re: Drop calls after Pie update

Did you try a software repair instead of just a reset?

 


who knows knows
who doesn't doesn't
Adept
Message 9 of 10
1,565 Views
Message 9 of 10

Re: Drop calls after Pie update

Didn't try that 🤷

Rookie
Message 10 of 10
1,556 Views
Message 10 of 10

Re: Drop calls after Pie update

After clean Android 9 instalation using SONY Companion (Software Repair) - dropped calls during first 24 hours

After Factory Reset (without data recovery) - It seemsed to be ok for one week. Yesterday I couldn't make a call. After restart yes. Expressionless Face