2019-04-16 02:11 PM
I've had my Xperia XZ2 for a few months and have been really pleased with its performance. However, yesterday, I noticed a very think black vertical line which extends from the top of the screen to the bottom. I removed my screen protector to see if there was a scratch (which there shouldn't be given its a screen protector) however there was no scratch on the screen. I have adjusted my display brightness to no avail. It's more noticeable on colour than white backgrounds. It is present on all apps. I haven't dropped or otherwise damaged the phone. I have contacted my phone provider who state that its outside the warranty and want to charge me £234 before they even know exactly what the problem is. I wondered if anyone had come across this issue (it's not the horizontal white banding that some have discussed) as I'm a bit gutted because it has proved to be such a good piece of tech otherwise.
2019-04-16 07:59 PM
A few months and outside of warranty?
Can you make a picture with a friend's phone to show us?
2019-04-16 08:44 PM
Since you've used the pound-sign I assume you are located in the UK.
Sony provides 2 years of warranty for Xperia phones in the UK according to the documentation I found.
The XZ2 is on the market for a bit more than 1 years so the phone cannot be out of the warranty, or am I wrong? I would contact your Sony support directly and forget about your provider.
2019-04-17 01:33 PM
Hi @Dark-Orchid, sorry to hear about this.
As @skycamefalling mentioned and if you are from the UK, the warranty is valid for 24 months from the day of the purchase. As an example, you buy a device on the January 4th, 2019, the warranty will be valid til January 4th, 2021.
Do you know if you have enabled the developer options in your device? There are a few settings in there that may enable such a line in the display, so if you go to Settings > System > Advanced > Developer options and turn this off. Is there any change or is the vertical line still visible?
A photo would be great as well!
Let us know how it goes.
2019-04-19 12:00 PM
I've uploaded some photos of my screen but are not sure whether the photos can be viewed. Let me know if that the case. I did go into system>advanced but there was no developer option. Thanks for your help again
2019-04-23 11:37 AM - edited 2019-04-23 11:38 AM
According to me it's either a broken display(It looks like it) or dead pixels. Try to do a repair with PC companion if it doesn't works then change the display man.