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I've had my Xperia XZ2 for a few months and have been really pleased with its performance. However, yesterday, I noticed a very think black vertical line which extends from the top of the screen to the bottom. I removed my screen protector to see if there was a scratch (which there shouldn't be given its a screen protector) however there was no scratch on the screen. I have adjusted my display brightness to no avail. It's more noticeable on colour than white backgrounds. It is present on all apps. I haven't dropped or otherwise damaged the phone. I have contacted my phone provider who state that its outside the warranty and want to charge me £234 before they even know exactly what the problem is. I wondered if anyone had come across this issue (it's not the horizontal white banding that some have discussed) as I'm a bit gutted because it has proved to be such a good piece of tech otherwise.
Since you've used the pound-sign I assume you are located in the UK.
Sony provides 2 years of warranty for Xperia phones in the UK according to the documentation I found.
The XZ2 is on the market for a bit more than 1 years so the phone cannot be out of the warranty, or am I wrong? I would contact your Sony support directly and forget about your provider.
Hi @Dark-Orchid, sorry to hear about this.
As @skycamefalling mentioned and if you are from the UK, the warranty is valid for 24 months from the day of the purchase. As an example, you buy a device on the January 4th, 2019, the warranty will be valid til January 4th, 2021.
Do you know if you have enabled the developer options in your device? There are a few settings in there that may enable such a line in the display, so if you go to Settings > System > Advanced > Developer options and turn this off. Is there any change or is the vertical line still visible?
A photo would be great as well!
Let us know how it goes.
I've uploaded some photos of my screen but are not sure whether the photos can be viewed. Let me know if that the case. I did go into system>advanced but there was no developer option. Thanks for your help again
April - last edited April
According to me it's either a broken display(It looks like it) or dead pixels. Try to do a repair with PC companion if it doesn't works then change the display man.