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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Can't answer incoming call by sliding

Visitor
Message 1 of 2
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Message 1 of 2

Can't answer incoming call by sliding

Добрый день! Так и продолжает "зависать" при входящем звонке не возможно сдвинуть ползунок "ответить", сторонние звонили пробовал - то же самое. С трудом удаётся ответить после разблокирования отпечатком (не сразу, а когда пооткрываешь куча меню). Может кто-нибудь нашёл как решить? 

 

Good day! And it continues to "hang" when an incoming call is not possible to move the "answer" slider, third-party called tried - the same thing. It is difficult to answer after unlocking with a fingerprint (not immediately, but when you open up a bunch of menus). Can someone find how to solve?

 

-GT

1 REPLY 1
Sony Xperia Support
Message 2 of 2
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Message 2 of 2

Re: Can't answer incoming call by sliding

Hi @Djoncs, sorry to hear about this. Slightly frowning Face

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Are you able to reject the call by swiping the icon downwards, or does that not work either? To get us started with the troubleshooting, could you try and restart your device in safe mode and see if there is any change when your downloaded applications aren't loaded? Nothing will be deleted, and the applications will start up again once you restart your device, so it's only for testing purpose.

Let me know how it goes!


Official Sony Xperia Support Staff


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