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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Broken XZ2 audio speaker

Learner
Message 31 of 59
1,538 Views
Message 31 of 59

Re: Broken XZ2 audio speaker

Confirmed!

 

Thanks a lot proxy! 😍 

 

Had two times more iffy sound and lifting the backlabel did the trick for me. I finally removed it now and will keep my 3rd illiteration of the device.

 

If you experience audio problems while making use of your device since quite a couple days, then it's probably REALLY broken hardware (if Bluetooth devices are working fine at the same time).

Learner
Message 32 of 59
1,513 Views
Message 32 of 59

Re: Broken XZ2 audio speaker

Тhe solution is very easy, just download the sticker from the back of the phone that covers the print! I had the same problem!!

Siy
One time poster
Message 33 of 59
1,511 Views
Message 33 of 59

Xz2 cracked back

I tripped over a loose curb my dumbass council have not fixed Slightly frowning Face and dropped my beautiful new phone and it cracked it on the back what is the warranty terms do I have a snow balls chance of getting a cheaper repair 

Moderator
Message 34 of 59
1,500 Views
Message 34 of 59

Re: Xz2 cracked back

@Siy

Unfortunately, we will not be able to help or give advice on warranty and service issues. These topics vary greatly between different markets/regions. So I'd strongly advise that you get in contact with your Local support and discuss the issue with them, as they are well-informed about your region's warranty terms more than us on this global, user-based forum.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Rookie
Message 35 of 59
1,391 Views
Message 35 of 59

Re: Broken XZ2 audio speaker


@Ryotarumi wrote:

I went through 2 bad ones and finally had success on the third.  I noticed the first two said "Rev 1" on the box and the third says "Rev 2".  Maybe the early revisions had an issue?


Mine is a rev 3 and it has bottom speaker distortion after 6 weeks of use. Sony (baloney) informs me that it's no longer under warranty. 6 WEEKS!

Talent
Message 36 of 59
1,384 Views
Message 36 of 59

Re: Broken XZ2 audio speaker

Mine is rev 4 and so far no issues. 

One time poster
Message 37 of 59
1,165 Views
Message 37 of 59

Re: Broken XZ2 audio speaker

My xz2 Compact had poor quality on the bottom speaker from the box. I couldn't even watch Netflix as the sound was so distorted. I read this forum and peeled off the back stickers, as I hadn't removed either sticker yet, and my sound is now perfect. I don't understand why this makes any difference but I'm glad it's now working! 

One time poster
Message 38 of 59
1,105 Views
Message 38 of 59

Re: Broken XZ2 audio speaker

Hace 3 días compré el Xperia XZ2 y al reproducir cualquier sonido el parlante inferior se distorsionaba al quitar la pegatina de atras que tapa el sensor soluciono el problema 👌

3 days ago I bought the Xperia XZ2 and when playing any sound the lower speaker was distorted when removing the back sticker that covers the sensor solved the problem 

gt

Rookie
Message 39 of 59
1,014 Views
Message 39 of 59

Re: Broken XZ2 audio speaker

I have the same problem. What can I do?

And the battery is ver Hot quickly with out use more the Mobile. For example, when the screen is on a out 5 minutes

 

My XZ2 is bought 2 days ago.

 

What can I do? 😢 

Learner
Message 40 of 59
864 Views
Message 40 of 59

Re: Broken XZ2 audio speaker

Hey Which back sticker of your XZ2?